We Are Hiring: Client Manager
We are Chicago's fastest growing canine rehabilitation business and we are looking for the perfect Client Manager to join our team!
Who We Are Looking For...
- Do you love dogs and want to build relationships with pet parents while helping a local small business?
- DO you believe that it is important for a business to develop trust with potential clients?
- Do you have a proven track record of being able to convert inquiries into paying clients?
- Do you have experience in a business or industry where targets need to be met? Are you comfortable making multiple phone calls?
- Are you comfortable speaking on the phone and in person, to new, old and existing clients of the business?
- Are you comfortable with handling objections from hesitant potential clients?
- Are you comfortable having conversations around money, cost, price and value?
- Are you flexible, open to change, and committed to learning?
If so, you could be the person we are looking for to fill our position as Client Manager who will be helping pet parents around Chicago make the right decision for their pups.
The Role
This position is vital for the success of our practice. Unlike most canine rehabilitation clinics who tend to rely on veterinary referrals for new patients, we focus our efforts in nurturing and educating prospective clients who inquire about our services. Many pet parents are unfamiliar with canine rehabilitation and are unsure if it would be helpful for their pups. You will be the first and most frequent point of contact for everyone that becomes a part of our community. Your job will be to make sure these folks feel comfortable and excited that they reached out, to ask the right questions so that they feel listened to, to help lead them down a path towards the best decision for their pup's health and longevity.
You will be responsible for answering the phone, converting inquiries into paying clients, calling prospects and nurturing them into paying clients, and calling past clients. Ultimately, your job is to help us grow our business while maintaining the high level of care and customer service that our clients expect.
Now that you know a little bit more about the position, read on to find out exactly what we are looking for, how to be successful in this position, and how to apply if you think you'd be a good fit for our team!
To Be Successful In This Position You Must:
- Be able to hold meaningful conversations with prospective clients on the phone for longer than 20 minutes while demonstrating empathy and understanding
- Effective questioning technique to ensure recommendations are delivered with accuracy, relevancy and confidence
- Adaptable to varying situations on the phone and utilize various methods of communication to nurture the client.
- A nurturing style that encourages clients to increase their propensity to engage with the business.
- To have a "close every conversation" mentality to ensure no clients are left without a pre-agreed follow-up course of action
- Comfortable in conversations dealing with money, cost, price and value.
- Handling objection – being undeterred when a client says “no” and be comfortable to continue the conversation and make follow up calls to these hesitant potential clients.
- Demonstrate resilience and tenacity to keep following up with cold and warm prospects, drop offs and past patients
- Ability to follow scripts provided but flexible and adaptable to changing scripts
- Communicate with staff about inquiries coming in.
- Recall names of clients and patients, making them feel welcomed and remembered
- Organization and planning: plans and organizes, schedules and budgets in an efficient, productive manner, focuses on key priorities
- Follows through on commitments: lives up to verbal and written agreements regardless of personal cost
- Demonstrates an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks
- Persistence: demonstrates tenacity and willingness to go the distance to get something done
- Pro-activity: acts without being told what to do. Brings new ideas to the company and has a record of seeking out learning experiences.
- Alertness: able to spot potential referral situations or opportunities for the sale of other products and services.
- Computer literacy – Google, Facebook, Instagram, Excel, knowledge of CRM (IntakeQ, Kajabi) or training will be provided
Salary Range: $35,000 - $43,000 annually based on experience (Full-Time Position)
Think You're A Good Fit?
If so, click below to apply for this position and take the next step in our pre-interview process. This could be your chance to get involved in a fast-growing business and help pet parents, and their pups, through a life of health.
We look forward to getting to know you!